In today’s day and age, every business needs credibility, customer loyalty, and trust. One of the best ways to emerge as a flagbearer of entrepreneurial reliability is through genuine third-party reviews. They help customers make informed buying decisions and also provide businesses with invaluable consumer feedback.
Currently, one of the largest and most sought-after online platforms to write and publish reviews about companies and their products or services is Trustpilot. But, just like everything else, Trustpilot also comes with its fair share of problems. Therefore, alternatives or competitors of Trustpilot become relevant. Join us as we check out the most dependable substitutes on Trustpilot.
The importance of customer reviews on third-party platforms
Third-party reviews, such as those on Trustpilot and its competitive platforms, provide consumers with a more credible perspective on a product or service. As third-party reviews are deemed unbiased and a depiction of customers’ actual experiences, they can be incredibly valuable for potential consumers when deciding to buy something from a brand.
On the other hand, customer reviews on third-party applications also help businesses improve their reputation and gain the trust of prospective buyers. Besides, the reviews serve as a learning curve for enterprises, as they can leverage both negative and positive feedback to get insights on product or service improvement.
Therefore, it is crucial for businesses to actively monitor and manage their presence on third-party review sites, encourage customers to leave reviews, and address negative feedback professionally and positively.
Importance of Trustpilot Alternatives or Competitors
Needless to say, Trustpilot is the kingpin when it comes to third-party customer reviews. The platform receives around 1 million new reviews every month from brands all over the world. Currently, around 31313 businesses use Trustpilot, and more than 626,000 websites are rated on the platform.
Indeed, the figures are magnanimous, but Trustpilot comes with its fair share of problems. The platform is infamous for being a hub of fake reviews, among other problems. Trustpilot apparently removes negative reviews when paid by a specific business. At times, positive reviews of an enterprise might suddenly vanish due to undisclosed reasons if that enterprise is using the unpaid or free version of Trustpilot.
However, fake reviews are a pertinent problem on the platform. According to some sources, the platform deleted over 2.2 million ‘fake’ reviews in 2020, but the problem persists. In such a context, alternatives or competitors of Trustpilot come to the rescue. So, without further ado, let us check out the 10 best substitutes or competitors of Trustpilot.
The best alternative to Trustpilot has to be ReviewFoxy.com. It is a professional third-party review platform that dedicatedly prioritizes genuine reviews and ratings from customers. People can write, read, and share feedback and reviews on the products and services of brands they have used. It was founded in 2018 and offers users an array of business categories to review. These include beauty, food, education, and more. ReviewFoxy.com has a free trial, a free version, and a paid version that starts at USD 2.99 per month.
Some of the standout features of ReviewFoxy.com are:
- 24/7 live support
- Excellent free version
- Deployable on Windows, Linux, Apple, etc.
- Very easy to use
- It comes with ancillary features for businesses, such as review monitoring, campaign management, response management, sentiment analysis, etc.
The second substitute for Trustpilot we must talk about is HostingFoxy. It is a professional web hosting review platform in India. HostingFoxy focuses on dependability and easy usability for businesses. It also prioritizes genuine customer reviews and steers clear of fake reviews.
The standout features of HostingFoxy are:
- Business-oriented features
- Easy usability
- Genuine reviews
3 . Bazaarvoice
Bazaarvoice is another excellent alternative to Trustpilot. It is the go-to third-party review platform for thousands of brands and retailers worldwide. Bazaarvoice is leveraged by enterprises of all types and scales to drive revenue, extend reach, attain actionable insights, and create a loyal clientele. What makes Bazaarvoice truly special is that its extensive global retail, social and search syndication network, product-passionate community, and enterprise-level technology give businesses and retailers the right avenue to devise smarter shopping experiences.
The standout features of Bazaarvoice are:
- Easy to do business with
- Excellent customer support
- Phenomenal review management features
- Excellent reputation management
4 . Podium
Podium is a unique alternative to Trustpilot. It encompasses customer text messages, reviews, and insights. Podium has one inbox that manages all business-related communications and interactions. Podium’s messaging capabilities enable you to let them text your business and also reply to texts. You can receive messages via other channels, such as Google, WeChat, and Facebook. All the communication from different channels is stored on one platform.
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When you receive a message on Podium, you can assign it to an employee for redressal, and they can respond directly from within the central inbox. Furthermore, Podium can also be used to collect customer reviews. It enables businesses to send invitations to customers to write reviews. Sending review invitations can be automated, which is optimal.
The highlights of Podium are:
- Campaign management excellence
- Excellent review monitoring
- Social media metrics: preview and monitoring
- Analysis of sentiment
- Superior reaction management
5 . Reviews.io
Reviews.io is the fifth-best Trustpilot alternative. The platform features a huge stack of merchant, product, and in-store review collection options. The platform avoids dubious methods and is clear about price and functionality. Client-specific solutions are Reviews.io’s most exciting feature.
Notable Reviews.io features:
- Superior client service
- The features are business-oriented.
- Review, management, and response
- Easy usability
- Transparency of the highest quality
- No hidden fees or charges.
6 . Yotpo
Yotpo is a comprehensive review and rating tool for businesses to gain real-time feedback. To increase traffic, social proof legitimacy, and sales, Yotpo’s integrated solutions aggregate customer reviews, photographs, and Q&A from one platform. Yotpo is Google, Facebook, and Shopify Plus’s official partner due to its unique features.
With Yotpo’s easy usability, it becomes easy to leverage customer content across diverse marketing avenues and optimize the customer experience to increase on-site conversion. Yotpo uses data-driven tools through which enterprises of all types and scales can generate genuine customer feedback and gain detailed insights into their shopping experience. Furthermore, Yotpo also offers customizable displays that help brands personalize the platform. Since its inception, Yotpo has collected $100 million in funding and has more than 300 employees globally.
The standout features of Yotpo are:
- AI-driven features and solutions
- A 100 percent integrated experience that promises complete control over how you collect, display, and market user-generated content
- Scalable infrastructure
- Easy-to-use and high-performance dashboard
7 . BirdEye
BirdEye is an all-encompassing reputation management and customer experience platform for local businesses and brands. It is the go-to review management and marketing platform for more than 100,000 businesses. BirdEye uses AI and is a high-tech and automated platform leveraging data to collect reviews, convert leads, run surveys, text customers, and provide referral benefits to the same.
BirdEye provides multiple channels for businesses to connect with customers, such as web chat, video chat, mass texting, etc. Furthermore, it can also be used to organize surveys to get feedback from valuable customers. The feedback system at BirdEye helps fix problems and devise marketing strategies for the future.
The standout features of BirdEye are:
- AI-enabled platform
- Effortless reputation and review management
- You can gain customer experience insights via multiple avenues, including reviews, social listings, surveys, etc.
8 . ResellerRatings
ResellerRatings is an excellent substitute for Trustpilot. It is a retail commerce review site where consumers submit ratings and reviews of brands, companies, and online retailers. Customers participate in responding to reviewers and gathering reviews from their customers post-purchase for customer sentiment analysis and UGC syndication through some of the largest channels on the web.
Furthermore, the most special feature is that the ResellerRatings Reviews Suite of tools offers a full spectrum of user-generated content solutions, such as product reviews, seller ratings, social Q&A, visual marketing, etc.
The standout features of ResellerRatings are:
- Amazing brand or merchant reviews
- Phenomenal visual marketing
- Ability to manually send out review requests
- Easy implementation
- Responsive support team
The penultimate Trustpilot alternative on our list is SKEEPERS. It is an innovative solution to collect and share both customer and product reviews. It helps brands deliver powerful shopper engagement experiences. With SKEEPERS, you can create, collect, manage, and activate user-generated content (UGC) at scale easily and effectively. It is also equipped with intuitive UGC tools and has been the go-to review management site for some of the world’s largest brands.
Some of the standout features of SKEEPERS are:
- Influencer recruitment
- Influencer scoring
- Audience analysis
- Campaign analytics
- Content approval
- User-generated content management
Last but not least, PowerReviews is another great alternative to Trustpilot. It works with more than 1000 global brands and retailers to gather and display authentic content through ratings and reviews, questions and answers, and visual content. All such measures help improve the buyer’s journey and facilitate reputation management for businesses.
The standout features of PowerReviews are:
- Excellent communication
- Easily implementable features
- Reviews are easy to syndicate.
- provides an excellent conversion boost.
- Phenomenal and high-performing analytics dashboard
So, there we have it: a crisp overview of the top 10 alternatives to Trustpilot. In today’s day and age, it is imperative for businesses to experiment and try out novel platforms and sites. Sorely depending on Trustpilot for review management is far from ideal. Therefore, resorting to top-tier alternatives, like the ones mentioned above, is recommended.
Top Benefits of Third-Party Customer Reviews
Let us wrap up the article by checking out some of the benefits of third-party customer reviews on platforms like Trustpilot and its alternatives.
- Building Trust
Positive third-party reviews can enhance your business’s credibility and foster trust among prospective customers. When your target clientele sees that other people have had positive experiences with your brand, they are bound to feel more confident in making a purchase. Such influence is the best benefit of leveraging third-party customer reviews.
- Social stature and proof of reliability
Secondly, third-party reviews on Trustpilot and its competitors are a blatant social testament to your business’s credibility. They demonstrate that real people have used and liked your products and services. Thus, the skepticism of prospective consumers decreases considerably.
3 . Improvement in SEO
Third-party reviews can even impact your business’s search engine optimization efforts. If your brand has positive third-party reviews on platforms like ReviewFoxy.com, Google’s algorithm will provide a push to your business. Thus, positive feedback can bolster your business’s online reputation, resulting in higher rankings and better online visibility.
- Stand head and shoulders above your competition.
The fourth benefit of third-party customer reviews is the magnanimous competitive advantage you get. By seeing a massive palette of positive third-party reviews from real people, prospective customers may choose your brand over competitors.
- Your business can improve.
Customer reviews can offer excellent insights into what people appreciate about your products and services and also gauge areas for improvement. Third-party consumer reviews can serve as an excellent tool to enhance the customer experience and help your business grow and prosper.
- Reputation Management
The sixth benefit of third-party customer reviews is reputation management. With the help of sites like Trustpilot and Hostingfoxy.com, you can engage with consumers by responding to reviews—both negative and positive.
- Better Branding
Third-party reviews and feedback can also be integrated into marketing materials, website content, and social media to display a positive customer experience and bolster your brand’s image.
A business that is transparent and authentic is always favored by consumers. Third-party reviews that are genuine reflect your commitment to accountability and transparency.
- Business Growth
Last but not least, third-party reviews on platforms like ReviewFoxy.com and HostingFoxy.com can contribute to recurring business loyalty and trust. The more satisfied and happy your consumers are, the greater the likelihood of making a second or third purchase.
Wrapping It Up
So, there we have it: a comprehensive overview of the top 10 alternatives to or competitors of Trustpilot.